Support Offers and Policies

Solving the Worlds Most Complex Integration Problems

IONA Product Support Offerings

IONA Customer Services provides a range of support offerings that enable companies like yours to build and maintain IONA-based solutions.

Support levels range from Standard Support to Elevated Support for mission critical environments. Elevated Support offers are customized for specific platforms or editions to fully meet the needs of our customers. All support offers provide prompt, reliable technical support, optimize development time and maximize return on investment.

  • IONA Standard Support: For customers operating in an environment where technical support is required.
  • IONA Silver Support: For customers requiring increased responsiveness to their software development and deployment issues.
  • IONA Gold Support: For customers with complex and mission-critical environments.

Open Source Technical Support

  • Developer Support: IONA's 8x5 technical support center provides quality technical support for development teams with guaranteed response times to get systems in production.
  • Production Support: IONA's technical support center provides 24x7 support for mission-critical projects in production. Production Support also includes immediate response times to critical production issues and packaged binary drops upon request. A dedicated Technical Account Manager and application consultancy is also available.
  • To inquire about consulting, training, or support options, email opensource@iona.com, call 877-235-8491 (US Toll Free) or call +1-310-437-4870 (Europe, others outside US).

Support Policies

Evaluation Support

Prior to requesting support on Evaluation products, you should go our evaluation support guide that list resources that may be useful to you.